One Stop Website Upgrade Project: User experience research overview

The One Stop Website Upgrade project, which will move the website from Drupal 7 to Drupal 9, recently completed its user experience (UX) research. The research helped the project team better understand the website’s audience and their needs. They discovered the following insights:

• Students want to have control and quickly find support.
• Students and staff expect timely and accurate information.
• Students and staff identified issues with the navigation on the site.

The project team concluded there should be a focus on experience design of content for users and their decisions should be supported in the editorial strategy. The research also led to the expansion of the existing site audience, including a primary audience of students, a secondary audience of parents and guardians, and an indirect audience of student-support staff. This new audience will ensure that staff users will be involved in testing and reviewing changes. For more information about the project, visit the One Stop Website Upgrade project page.