Members of the Student work stream Functional Steering Committees (FSC) faced a daunting task during the nine months they spent in Interactive Design and Prototyping: the first comprehensive examination and restructuring of PeopleSoft-related business processes since 1998. This included reviewing 93 business processes and nearly 900 modifications to the existing system. The goal of this effort was to increase efficiency and retire as many modifications as possible to allow for using delivered functionality. The challenge was accomplishing this while maintaining a high level of service. Questions such as, "Is there a better way?" and "What modifications can we do away with?" were routinely asked and the FSC members were charged with finding the answers and making decisions.
Read more about how they did it on the ESUP blog.
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