Question: Can you release information about students over the phone?
Answer: The method of release is irrelevant to FERPA; it's the nature of the data that matters. If a student has not suppressed his or her public information, then it can be released over the phone (or in person, or on paper). If the student has suppressed his or her public information, then the information cannot be released.
Here's an easy trick: if you can find information about a student using the search box on the University home page, then the information can be shared.
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