One Stop's fall traffic has been feeling the effects of Upgrade-related changes in business processes and the system's early-term problems. Within the week prior and the first week of classes there were 6,058 calls answered, 6,566 walk-ins, and 6,677 emails sent to customers. Overall, this is approximately a 15% increase in traffic from last year at the start of the term.
Similarly, the ASR Training & Support team continues to be busy with regular and Upgrade-related questions. During the week of September 8th, they fielded 214 questions from University staff and faculty, which is double the volume for the first week of term pre-Upgrade.
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