Chatbot launch on One Stop website

The One Stop Student Services chatbot officially launched on October 2, 2023. This chatbot replaces One Stop’s live agent chat with conversational AI technology provided by Ivy.ai. The chatbot is designed to answer questions pertaining to the information on the Twin Cities One Stop website. This shift allows One Stop to move resources to other contact methods where they are better suited to answer student-specific questions. One Stop will continue to monitor the quality of the chatbot responses to ensure a positive user experience.

Twin Cities One Stop Student Services to launch a chatbot

In early October, One Stop Student Services will replace the live agent chat on its website with chatbot technology provided by Ivy.ai. It’s the same chatbot technology the Office of Information Technology uses on its website. We hope the bot will help students and staff find answers to their registration, financial aid, academic records, billing, veteran services, and graduate student services questions. 

One Stop will continue to be available via email, phone, Zoom, and in person. You can find contact information on the One Stop website.