One Stop implements Salesforce knowledge base FAQ software

One Stop launched its new knowledge base FAQ software through Salesforce. The software will help counselors and other staff access and contribute important information in one shared resource for students, streamlining workflows and improving response. For a few weeks, the software will go through a soft launch while users watch for bugs and monitor student behavior. When all articles are published and things prove to be working well, One Stop will begin to bring more focus through their current home and contact us pages, eventually linking to the knowledge base in MyU. The knowledge base can be found by going to onestop.umn.edu and clicking on Ask One Stop at the bottom of the page. This site is still in transition, more articles will be added on an ongoing basis.