System Status, the web page used to communicate about IT outages, will be retired on Friday, December 20 and will be redirected to its replacement, IT Service Status. Generated by the University's IT Service Management tool, ServiceNow, IT Service Status can be accessed by the public and does not require authentication.
Unlike System Status, Service Status does not rely on the University network, enabling IT to communicate with the University even if the network is down. Another advantage is the ease with which incident, problem, and change records can be associated and tracked. Take a quick video tour of the new IT Service Status page and learn how to create outages in Service Now.
How will this be communicated to the broader University community?
ReplyDeleteWhere are systems like MediaMill, or Kaltura, or UMconnect, etc. the search function doesn't find them...
ReplyDeleteThis replacement doesn't seem like an improvement, in fact it looks like a step back from the system status page.